Refund Policy - ORBITRON INC

Last Updated: February 2026

1. General Overview

At ORBITRON INC, we pride ourselves on engineering premium, custom software solutions for the logistics and transportation sector. Because our services are highly bespoke, resource-intensive, and involve allocating dedicated engineering teams to specific projects, our refund policy reflects the standard practices of enterprise software development. Please read this policy carefully before signing a Master Services Agreement (MSA) or remitting any initial deposits.

2. Custom Software Development Projects

Refunds are generally not provided for custom software development, architecture design, or consulting services once work has commenced. Our engagement model is tied to agreed-upon project milestones (e.g., Discovery, UI/UX Prototyping, Backend Engineering, Final UAT).

Initial Deposits: Upon signing an MSA, an initial non-refundable deposit is required to secure engineering resources and begin the Discovery phase.
Milestone Payments: Payments made upon the completion and approval of specific milestones are final and non-refundable. Client sign-off on a milestone constitutes acceptance of the deliverables.
Project Cancellation: If the Client chooses to terminate a project prematurely, ORBITRON INC will halt all development. The Client will be invoiced for all unbilled hours and resources expended up to the date of cancellation. No refunds will be issued for previously completed and paid milestones.

3. Proprietary SaaS and Hosted Solutions

For any proprietary, out-of-the-box Software as a Service (SaaS) platforms, API subscriptions, or hosted routing engines provided by ORBITRON INC on a recurring billing cycle:

Cancellations: You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing cycle.
Pro-rated Refunds: We do not offer pro-rated refunds for mid-cycle cancellations. You will retain access to the platform until the end of your paid period.
Exceptional Circumstances: Refunds for SaaS products will only be evaluated on a case-by-case basis under exceptional circumstances, such as prolonged, undocumented service outages exceeding our SLA guarantees.

4. Maintenance, Support, and Retainers

Ongoing maintenance retainers and dedicated support contracts are billed monthly or annually in advance. These fees secure the availability of our engineering team for bug fixes, server scaling, and minor feature updates. Retainer fees are non-refundable. If a retainer is cancelled, the service will conclude at the end of the paid term.

5. Scope Creep and Change Requests

Any features, integrations, or modifications requested outside the original Statement of Work (SOW) are considered Change Requests. These will be estimated and billed separately. Payments for Change Requests follow the same non-refundable milestone structure as the primary project.

6. Dispute Resolution and Quality Assurance

We are committed to delivering flawless software. If a delivered software build fails to meet the technical specifications outlined in the SOW, ORBITRON INC will deploy resources to rectify the discrepancies at no additional cost to the Client during the agreed-upon User Acceptance Testing (UAT) phase or the 30-day post-launch warranty period. Dissatisfaction due to subjective design preferences or changing business requirements after sign-off does not constitute grounds for a refund.

7. Contacting Us Regarding Disputes

If you believe there has been a billing error, or if you are fundamentally unsatisfied with the progression of a project, we urge you to contact us immediately. We value our client partnerships and will work diligently to resolve issues amicably before they escalate.

Please direct all billing inquiries and dispute notices to our financial department at support@orbitroncode.com. Please allow up to 3 business days for a comprehensive response from our team.